Sales, service, finance and operations should not feel like four separate businesses.
We connect the people, processes and systems that should already be working together.
Expert consultancy. Products. AI.
Intelligence.
Put to work.
Over 100 years of combined experience delivering business and technology transformation.
01 / Who we are
We’ve been
the client.
We know what
delivery takes.
Before we became transformation consultants, we sat in your chair: defining requirements, setting out a vision and relying on others to get it right.
Since then, we’ve built over 100 years of combined experience in ERP, business and technology transformation, spanning 50+ projects across sectors and technologies.
We understand the pressures behind your requirements and the work it takes to deliver. We listen, ask the difficult questions and work alongside your people from the first conversation through to delivery.
At ProductWorks, we bring that experience, practical products and applied AI together to make tangible progress sooner.
Your priorities guide the work.
Your success is how we measure ours.
Business insightTechnical fluencyIndependent judgementPractical delivery
Experience. Judgement. Delivery.
The people behind
the products.
Product vision. Commercial judgement. Technical depth.Over 100 years of combined experience across 50+ business and technology transformations.
Select a card to meet the person behind the expertise.
01 / Product vision
From opportunity.
To working product.
Jeff connects business priorities with product strategy. He turns an initial idea into a clear proposition and an experience people can put to work.
His approach combines business understanding, rapid prototyping and applied AI to test ideas, reduce uncertainty and make tangible progress sooner.
Co-creator
Product & innovation
Intelligence. Put to work.
Experience-led products. Applied AI. Tangible progress sooner.
02 / How we think
How we think
If your team is working around the system, the system is not working.
Workarounds are a cost. We get to the cause.
AI is not the answer on its own. Knowing how to apply it is.
We bring the judgement. AI brings the speed.
03 / What we do
Expert consultancy.
A faster way forward.
We provide hands-on consultancy, supported by our own products and AI. Experienced consultants lead the work, with practical tools that help shorten discovery, speed up decisions and reduce avoidable effort.
01Business clarity
Direction before investment
We get close to your people, processes and priorities to identify where performance can improve. We map the customer, user and data journeys that matter, then align process improvements and technology decisions to your business goals.
- Process identification & efficiency improvement
- Customer, user & data journey mapping
- Operating models, business cases & transformation roadmaps
02AI for everyday business
AI with a job to do
Useful AI starts with skilled human judgement. Our consultants provide the business context, ask the right questions, check the evidence and challenge the output. We help you apply it to useful tasks, with experienced people guiding the work and taking responsibility for decisions.
- AI opportunity discovery & practical prototypes
- Knowledge assistants & intelligent workflows
- Decision support, explainability & human oversight
03Connected operations
Make the moving parts work
Connect the customer experience to the work behind it. We shape and configure platforms, portals and integrations around the way your organisation needs to operate.
- D365 ecosystem strategy & optimisation
- Connected customer, dealer & service experiences
- Enterprise integration across CRM, ERP, data & knowledge
04Prototyping & product design
See it. Shape it. Make it work.
If you have an idea, we can help you bring it to life. Our consultants combine business experience, practical tools and AI to create a working prototype, helping you make tangible progress sooner.
- Interactive proofs of concept & product definition
- Solution design, configuration & integration
- Delivery leadership, adoption & improvement
Technology chosen around your business
Applied AIEnterprise platformsData & integration
Consultancy supported by our own tools
Your challenge.
Our expertise, put to work.
From process improvement and full lifecycle transformation to M&A, operating models and product design, we help you make tangible progress sooner. Our consultants align people, processes, data and technology, with the expertise to design and build the solution too.
Full lifecycle business transformation
Start with the business.
Deliver the change.
Identify the processes that matter, uncover opportunities to improve efficiency and map your customer, user and data journeys.
Then align the right capabilities and technology to your priorities. Across ERP, CRM and wider enterprise platforms, we can lead the full lifecycle, including the design and build of your solution.
Business purposeClearer processes. Connected technology. Tangible progress sooner.
Explore transformation consultancy
Understand the business. Shape the solution.
Process identification, efficiency improvements and customer, user and data journey mapping establish what needs to change. We connect that understanding to your operating model, business case, capability needs and platform selection, across the D365 ecosystem and other enterprise technologies.
Deliver across the full lifecycle
Our hands-on consultants can lead solution design and build, configuration, integration, data migration and testing. We stay involved through cutover, go-live, change management and adoption, with optimisation and benefits realisation built into the approach.
Experience that accelerates progress
Our experience, reusable tools, rapid prototyping and AI help us shorten the path from idea to implementation, reduce avoidable rework and bring the people who will use the solution into the decisions early.
Discuss your transformationMergers & acquisitions
Make the first
30 days count.
We help private equity teams and portfolio companies assess the business, agree priorities and mobilise the first 30 and 100 days.
Our Transaction Delivery Workspace brings assessments, owners, decisions, dependencies and cost-saving opportunities into one working view.
First 30 days
Assess, agree priorities and mobilise.
First 100 days
Coordinate delivery and track value.
Explore M&A consultancy
Transaction Delivery Workspace
Bring assessment, mobilisation and delivery into one workspace, with an executive view of readiness, decisions and potential value for acquisitions and separations.
Expertise directs the work
Our consultants challenge assumptions, resolve priorities and guide the delivery plan. The tool makes dependencies and potential savings easier to track, including duplicated systems, services and transition costs.
Demonstration concept using fictional transaction data. Savings assumptions are tracked separately from confirmed results.
Discuss your first 100 daysTarget operating models (TOM)
Agree how the
business should work.
We work with your leaders and teams to define the future operating model: what the business does, who owns it and how the work fits together.
Our operating-model review tool puts functions, processes and activities into a shared structure. Teams can review, challenge and approve changes directly.
Business purposeFaster agreement. Clear ownership. A usable operating model.
Explore TOM consultancy
Focus the conversation
Our consultants shape the model and facilitate the decisions that matter. Workshops focus on priorities, ownership and the changes needed to support the business outcome.
Operating Model Review Workspace
The interactive TOM review links business functions, processes and activities. Reviewers can propose changes, capture their reasoning and record agreement, with a decision register to carry the work forward.
Interactive tool for stakeholder review and agreement.
Discuss your operating modelPrototyping & product design
See it sooner.
Shape it together.
We help define the product, the customer journey and the decisions a prototype needs to support. Your business context sets the direction.
Our prototyping tools and AI help us bring that experience to life faster. Our consultants refine the detail and validate it with the people who will use it.
Business purposeEarlier feedback. Clearer requirements. Less avoidable rework.
Explore prototyping
Customer Journey Prototype
An interactive customer and dealer journey brings enquiry, evaluation, quotation, order, delivery and service into a working experience. Leaders and operational teams can walk through it together and challenge the handovers.
From a prototype to delivery
We use that feedback to clarify requirements, resolve dependencies and prioritise the next release. Our experience shapes the questions and validates the answers; AI helps us explore and refine ideas faster.
Interactive prototype for discussion and validation.
Discuss a prototype for your business04 / How we work
Close to your business.
Involved in the outcome.
Our consultants lead the engagement. Focused workshops establish the essentials; our tools and AI help us make tangible progress sooner. We test the work with your people and use their feedback to shape delivery.
Align.
Get close to your people, processes and priorities. Agree the challenge worth solving and how success will be recognised.
A shared outcome and clear prioritiesMake it tangible.
Put a working prototype in your hands early. See it. Try it. Shape it. Give people something they can react to, so requirements become clearer and decisions happen sooner.
Something you can see, use and improveMake it work.
Use what we learn to shape delivery, configure and connect the solution, and help people adopt it. Resolve uncertainty early to reduce rework, control costs and keep the project moving.
Practical delivery, informed by real feedbackSee it. Try it.
Move it forward.
Workshops still matter. We focus them on the decisions that move you forward. Where a process is already known to be broken, we capture what matters and get a better way of working into your hands. Early feedback helps shorten delivery, reduce rework and save money.
ProductWorks.cloud
Big possibilities.
Experienced hands.
Bring your business challenge.
We’ll bring the experience, tools and AI to move it forward.
Let’s find your starting point.
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Enquiries: info@ProductWorks.cloudSupport: help@ProductWorks.cloud